FAQ's

Ask any questions related to our services or products

Q. What is the maximum withdrawal limit?

For newly created wallets, you can only withdraw $100 or its equivalent for the first time. Then you can proceed to withdraw other amounts. This is to prevent unauthorized withdrawals. For an old wallet, you can withdraw any amount at any time.

Q. What is security deposit?

For new accounts withdrawing/depositing large amounts, a one-time security deposit is required by the. user to complete his/her verification process. Note that security deposits are made by the user and can also be withdrawn by the user.

Q. How long does withdrawal take to arrive at my destination wallet?

Crypto withdrawals takes about 1-5 minutes to arrive in your destination wallet upon blockchain confirmation. Fiat withdrawals can take up to 1-3 business days to arrive on your receiving bank.

Q. What are the withdrawal fees?

Withdrawal fees depend on the coin and selected network type. Network fees are charged by blockchain miners and this can range from $0.1 and upwards.

Q. Can security deposit be made from an external wallet?

Yes, you can make the one time deposit in any preferred cryptocurrency.

Q. How long does it take for deposit to arrive?

Crypto deposit takes about 1 - 15 minutes to arrive on your wallet upon block confirmation. Fiat deposit may take up to 1-2 business days

Q. What are the supported networks?

ERC20, BEP20, and TRC20 are supported. Always ensure you use the correct network type to avoid loss of deposit.